Privacy Policy

Privacy Policy & Security

2xO Group Pty Ltd is committed to ensuring that information relating to customers is treated in confidence while providing the highest possible quality of service.

In this Privacy Policy references to “we” and “us” are to 2xO Group Pty Ltd of Martins Avenue, Bondi NSW 2026, Australia.

1.0. Types of Personal Information

Generally, you can visit 2xO Group Pty Ltd's website without entering any personal information. On certain pages, we may ask you for personal information to provide a service or carry out a transaction that you have requested. This may include:

1.1. Contact details such as your name, title, company/organization name, e-mail address, telephone and fax numbers, delivery and billing address .

1.2. Billing information such as credit card details and expiry date.

1.3. Email correspondence used to raise and respond to issues and enquires.

1.4. Miscellaneous information such as how you heard about us, purchasing preferences and information used to customize and facilitate your use of our websites.

2.0. How We Use this Information

The details we collect will be used to:

2.1. Process your order.

2.2. To carry out security checks, which will involve passing your details to a credit card reference agency, which may check the details we supply them against public and private databases. This will help to protect you and us against fraudulent transactions.

2.3. We may also use the information that we collect from you to notify you about functionality changes to our website, the service that we provide and details of promotional or special offers.

2.4. Information will not be provided to third parties, other than agents of 2xO Group Pty Ltd or where required by Law. We may disclose your information to agents for the purpose of processing and fulfilling your order. Such parties will include couriers and others directly associated with the provision of the company’s products and services.

2.5. Credit card numbers are only used for order processing, this information is not retained.

3.0. Disclosure of Information to Third Parties

3.1. We do not sell, rent or trade your personal information to others.

3.2. We employ third parties and individuals to perform certain functions on our behalf. Examples of these may be a courier delivering goods and financial institutions in case you pay by credit card. Please rest assured that those companies and individuals who have access to any such personal information are not permitted to use this data for any other purposes.

4.0. Consent and Data Protection

By using our website you irrevocably consent to authorising us to collate and use the information provided by you.

5.0. Cookies

5.1. A cookie is a small piece of text-only information that websites transfer to your computer hard drive for record keeping purposes.

5.2. We use cookies to enable us to keep a record of the items in your basket whilst you’re on the website, to store personal details if you choose to buy through our online shop and to store your details if you select to be member of the mailing list.

5.3. Once you close the program through which you are viewing our site, the cookie simply terminates and the information is not retrievable.  

5.4 . If your Internet security settings are set to extreme or high levels then you may be presented with the option to reject our cookie. You may still continue to use our site but will not have access to some site benefits, and will not be able to purchase our products over the internet.

6.0. Policy Updates

Any changes to our privacy policy will be updated and posted on this page of our website. Last update September 2012.

7.0. Your Rights

You can request us to update or remove your personal information by emailing email link or by writing to us at the address below. However, please note that we may need to keep some personal data in order to process orders and to comply with customer service or after sale obligations.

You also have the right to request a copy of any personal information we hold about you. To do this, write to us at the following address, enclosing a cheque for $30 payable to 2xO Group Pty Ltd to cover our administration costs:

Customer Service Department
2xO Group Pty Ltd
PO Box 7583
Bondi Beach NSW 2026
Australia

Please remember to include your name, address and a contact number.

8.0. Opt Out

You can opt out of e-mail updates by sending an e-mail requesting to be removed from our mailing list.

9.0. Data Protection and Security measures

We have taken every possible precaution to create a secure environment to protect the personal information supplied from you when making an order. Access to your personal information is limited to people who need it to do their job.

9.1. This site uses a secure transaction environment for e-commerce. Our system uses 128 bit Secure Sockets Layer technology (SSL) to ensure your shopping experience is safe, sound and secure at all times. This is the standard and best possible technology in use at this time.

9.2. SSL locks all information passed from you to 2xO Group Pty Ltd in an encrypted envelope. This makes it virtually impossible to be intercepted by an unauthorised party.

9.3. You will usually know when transmitted data is secure by the appearance of a security notice when you enter a secure page. Also, a secure icon will appear on your browser. For Netscape, this is a key icon; for Microsoft Internet Explorer, a lock icon. Secure web pages can also be identified by their URL: they begin with 'https://', while standard pages begin with 'http://'. You will notice this secure environment when you advance to the "checkout".

9.4. The SSL certificate used by 2xO Group Pty Ltd may not be recognised by some older web browsers. If you receive a security alert from your browser, this simply means that it has not recognised the root certificate; however any data transmissions will still continue to be safely encrypted. It is recommended to use Internet Explorer 5.01 or newer, Mozilla or Netscape 7.

9.5. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect customer-information off-line. All of our customer's’ information is restricted in our offices.  Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.

9.6. 2xO Group Pty Ltd does not retain your credit card information after the transaction is processed.

Still not confident about our secure online shopping? 

Don't worry - you can still make your purchases by faxing your order to us. Our fax number is +61 2 8668 4579. Alternatively, you may email your order to:  sales@2xo.com.au. Please include a phone number so that we can contact you to confirm your order and payment details.

10.0. Linked Websites

This privacy policy and security measures only cover this website. Any other websites which may be linked to our website are subject to their own policy and security measures which may differ from ours. We encourage you to review the privacy policies and security measures posted on these (and all) third-party sites.

11.0. Contact

If you have any comments, suggestions, or questions regarding this policy please write to the above address, or e-mail us at:   info@2xo.com.au.