faq

Payment Method
Shipping
Where’s My Stuff?
Return Policy
Is that Dark Blue or Midnight Blue?
Privacy
Full Terms and Conditions

 

 

Payment Method
We accept Mastercard, Visa, Paypal, Direct Deposit (for Australian customers), Cheque and Money Order.
If you pay by direct deposit, cheque or money order, we will wait until the funds have cleared before we ship.
Please quote your order number (displayed after checkout confirmation) when making your deposit.
Cheque and money orders should be posted to:
 
2xO™ Group Pty Ltd
PO Box 7583
Bondi Beach NSW 2026
Australia

Please remember to provide your full name and your quote order number (displayed after checkout confirmation)
and email us to advise when your payment has been posted.


Shipping

Orders are processed daily Monday to Friday at approximately 1pm Bondi time and are shipped out the same day.

Estimated delivery times are:

Aussie Post (within Australia):  3-7 business days
International Air Mail:  7-21 business days

 

Where’s My Stuff?

Aussie posties aren’t prone to going postal and they’re generally pretty good at delivering on time but sometimes things happen that are out of our control. If you don’t receive your item within the time frame estimated, give it one more day then send us an email to hello@2xo.com.au with your order number – it’s on the confirmation email we sent you. And we will endeavour to find out what’s going on.


Return Policy

Not sure if it’s what you want? No worries, we accept any return, for any reason, as long as it is unused and in original condition. Just send it back within 14 days of receipt and we will refund your purchase price. Send it where? 2xO – Second Time Around PO Box 7583 Bondi Beach  NSW 2026 Australia

 

Is that Dark Blue or Midnight Blue?

Our products are photographed in a professional studio environment to ensure they are depicted as accurately as possible. But we can’t control the calibration of your monitor so we can’t guarantee that the exact shade that you see on your screen is the exact shade that we see on ours.  We’ve never had a complaint yet, but if it turns out you thought you were getting bondi blue and you got ocean blue then remember you can send it back - hassle free, as per our returns policy.

 

Privacy

You are protected by the Privacy Act of 1988. We will never ever sell, distribute, trade, publish or do anything else with your information. Any details we collect from you will only be used for the purpose for which it was intentionally submitted. When you give us your credit card info, the details are not retained by us or by our gateway provider. When you give us your address, it’s so we can send you your product. Our full privacy policy can be seen by clicking on ‘privacy’ on the bottom of each page of our website.

 

Full Terms and Conditions

The small print can be found by clicking on ‘terms’ on the bottom of each page of our website.